AI
Answer with AI or summarize the conversation in a flow step.
The AI action runs a selected AI option against the current conversation context. The form is a single selector—no prompts or model fields in the workflow editor.
When to use
- Let AI draft or send a reply (Answer With AI) mid-flow.
- Produce a conversation summary for agents or downstream steps (Summarize Conversation).
- Combine with Update Conversation (which can also enable summarize on conversation attributes).
Configuration
| Field | What it does | When to use |
|---|---|---|
| Select an option | answerWithAI or summarizeConversation | Pick the automation behavior |
| Description | Canvas note | Explain when this step runs |
Options
| Label | Value | Typical use |
|---|---|---|
| Answer With AI | answerWithAI | Automated reply generation |
| Summarize Conversation | summarizeConversation | Short summary for handoff or logging |
Flow behavior
- Input: Usually after a trigger or once enough messages exist.
- Output: Single default edge to the next node.
- AI capacity and instructions are governed by workspace AI settings in Pingmee, not this form.
Examples
Escalation summary
- After If / Else detects negative sentiment (or a keyword), add AI → Summarize Conversation.
- Connect to Task so an agent sees context.
Bot continues the thread
- Pingmee Trigger on new message.
- AI → Answer With AI.
- Optional Wait or human Update Conversation afterward.
Related
- Update Conversation — summarize toggle on conversation
- Pingmee Trigger
- Variables