Node catalog
All workflow node types and categories.
| Node | Category | Summary |
|---|---|---|
| Action | Send WhatsApp messages | |
| Messenger | Action | Send Facebook Messages |
| Action | Send Instagram Messages | |
| Assign Tags | Action | Set tags on conversation |
| Assign Agents | Action | Assign agents to conversation |
| Update Conversation | Action | Set conversation attributes |
| Update Customer | Action | Update customer attributes |
| AI | Action | AI-powered actions |
| If / Else | Condition | Split on true/false |
| Sticky Note | Note | Canvas annotation only — see Sticky notes |
| Pingmee Trigger | Trigger | Start bot when customer messages (watch multiple triggers) |
| Answer | Action | Button or quick-reply branch from message nodes |
| Condition Evaluation | Action | True or false branch from If / Else |
| Fallback | Action | Path when the user does not pick an expected option |
| Timeout | Action | Path when no reply arrives in time |
| Workflow Pointer | Operation | Continue in sub-workflow |
| Workflow Trigger | Trigger | Manual, API, or Workflow Pointer entry |
| Instagram Trigger | Trigger | Comment on post |
| Facebook Trigger | Trigger | Comment on post |
| Fireberry | Action | Update CRM data |
| Wait | Action | Pause for a duration |
| Switch | Condition | Multi-case routing |
| Switch Case | Condition | Single branch of a Switch |
| HTTP Request | Action | External HTTP call |
| Task | Action | Create a task |
Nodes not in the add-node drawer
Some nodes are still part of your workflow but are not listed in the add-node drawer. Many are created automatically when you configure a parent (for example Answer, Fallback, and Timeout on message nodes, or Switch case branches). Others are added from toolbar shortcuts (Sticky note) or conversation actions (Assign tags, Assign agents). See Sub-nodes and Sticky notes.
Board UI (not nodes)
Editor chrome is documented separately: Board overview, Board toolbar, Nodes drawer.